Q: How far in advance should I book the decor for my wedding?
A: In general, you should book your wedding décor 9 to 12 months in advance to ensure the availability of the décor items and the designer for the specific date. If you do not fall within the specified time frame, don’t worry. Just contact KM Wedding Décor & Flowers and we can discuss the options available to you. We are more than happy to help whether you are scheduling your wedding event in 2 years or 2 weeks.
Q: I haven’t booked a venue yet. Should I book my weeding décor rental?
A: We generally advise that you should book your wedding venue first before booking our wedding décor in order for our designers to know the perimeter of the space they are working with and the color scheme of the venue. Some wedding venues supply certain décor options and some do not. It is much better to know exactly what the venue provides and what you will require prior to consultation.
Q: What is your preferred method of communication?
A: We favor communication via email. This ensures that all correspondence between the company and the client is documented for potential future reference if necessary.
Q: From where did you acquire your event decoration skills?
A: Our training has been facilitated by the Institute of Wedding and Event Design, earning us recognition as a Certified Event Designer.
Products and Services
Q: Which geographical regions does your company cater to?
A: We service approximately a 50km radius of Kissimmee, Flordia – This includes Orlando, Poinciana, Davenport, Haines City, Dundee, Winter Haven, Auburndale, Lake Alfred, Polk City, Loughman, Celebration, St. Cloud, Lake Buena Vista, Bay Lake, Buena Ventura Lakes, Horizon West, Windmere, Hunters Creek, Doctor Phillips, Meadow Woods, Winter Garden, Oak Ridge, and nearby cities.
Q: Do you offer DIY rentals?
A: Unfortunately we don’t, we prefer to transport our wedding décor products to ensure their safe arrival from point A to B. We only use the highest quality of products and don’t want to risk the possibility of them being damaged from not being re-packaged or transported properly.
Q: Do you provide full service décor, set up and tear down?
A: Yes we do. Our team will set up all our décor items for your wedding and then tear down the décor after your event. You won’t have to worry about the décor – we will take care of everything.
Q: What happens if you don’t offer a product/service that I want?
A: We’ll strive to match you with the resources that best suit your budget and requirements, and will collaborate with you to integrate this product or service into your wedding design.
Q: Would you set up our favors or any other various items that we want to include in our wedding event?
A: We can set up your items for an additional fee. Please let us know the details of the items you require to have set up for a quote.
Q: Do you charge for delivery, set up or tear down?
A: Delivery starts at $149 for delivery, set up and tear down for all local events in Kissimmee, St. Cloud, Poinciana, Davenport, Lake Buena Vista, etc… – which includes tear down at 1am. Delivery starts at $179 for delivery, set up and tear down for all long distance events in nearby cities – which also includes tear down at 1am.
Q: Are there any other additional fees?
A: Depending on the rentals and services you require, we may charge a damage deposit fee at a minimum cost of $100.00 which is fully refundable. If your wedding venue requires products prior to our anticipated arrival, you will be required to pay an additional delivery fee. Usually this happens with linens, napkins and charger plates because the venue wants to set up the tables early. Some products may require an additional delivery/set up/tear down fee.
Q: What information should I have ready prior to our consultation?
A: – The wedding date – The venue – An estimated guest count
– The number of people in the wedding party – An estimated budget for décor – What décor aspects the venue supplies
– A general idea of your wedding style/colours
Q: What should I expect from our consultation?
A: We provide a free 1-hour consultation. When we meet with you, we will provide you with an overview of our company, how we work and what you can expect from us. We will discuss design options, our package options and pricing. We will then discuss your event, asking questions about what you are looking for and your expectations of your Event Designer. We encourage you to ask as many questions as you wish! Under no circumstances will we pressure you to book on the spot. We wish to leave you with a favourable impression of our company, and leaving you feeling comfortable and confident in your decision to work with us.
Q: What if I’m not ready to book on the spot?
A: That’s absolutely fine! We don’t expect you to. We understand that you may want to compare pricing and products with décor companies and designers. We advise to keep in mind the quality, value and customer service when comparing companies – all of which we have a high level of expertise in. Please note: we do reserve event dates and services on a first come first serve basis.
Q: What if I would like to reserve my wedding date but I don’t have all the details quite figured out yet?
A: We suggest you book the décor products and services that you are sure about, that way they can be reserved and the rest of the details can be figured out along the way. The most important thing is reserving your wedding date. We can continue to help you through the process of choosing your wedding décor by utilizing Pinterest and putting together a compilation of ideas and doing mock set ups with the products you have in mind (when possible).
Booking Products and Services
Q: I would like to book services, what’s next?
A: We require 30% retainer in order to book your décor rentals and services. A signed service agreement and a signed contract stipulating the terms and conditions of our service to you. Once these documents have been processed and your deposit received, we can reserve your wedding date and services.
Q: What are the payment options and method of payment?
A: We would require 30% of the total of your décor rentals in a non-refundable deposit to secure your date and products, the remaining 70% is due 2 weeks prior to your event. We are flexible with our payment options and can arrange for payment plans upon request. We currently accept payments by cash, cheque or email money transfer.
Leading up to the Event
Q: How do I know I will receive exactly what I was expecting?
A: One month before your event, we send you a design plan. This design plan comprises all the details that will be taking place on the day of the event including pictures and precise details on how many products will be supplied, where they will be set up, colours, sizes, etc. We find that this process serves to assist our clients feel confident that they will receive what they were expecting. This also helps to minimize any possible miscommunication errors that could take place over the course of the months preceding the event. Therefore this gives us time to sort through any issues if any were to arise.
Q: When is the final payment and guest count due?
A: We require final payment in full approximately 14 days prior to the event.
Day of Event
A: Typically, we deliver and set up the morning of the event around 9 am and we tear down overnight at 1am. Sometimes the wedding venue may not have an event booked the day before your wedding and in this situation, we may be able to get in the day before for set up if it is accommodating with our schedule. This does not happen often but is sometimes possible. Delivery, set up and tear down times are arranged with the venue the week preceding the event. You will be updated with these details a few days prior to your event.
Q: How do you possibly remember all the details for my wedding?
A: We have many years of experience. We have learned ways to maximize our efficiency and minimize any issues that could potentially arise. We utilize checklists to ensure not even the smallest detail is forgotten.